Introduction
At River Rock Group of Success Mortgage Partners, we’re more than a mortgage team—we’re your partners in navigating the journey home with ease, strength, and confidence. Led by Sharon C. Wofford and Katherine E. France, with the backing of Success Mortgage Partners (NMLS: 130562), we are deeply committed to protecting the privacy of our clients across the Southeast (GA, AL, FL, NC, SC, TN). This Privacy Policy outlines how we collect, use, protect, and share personal data gathered through our website, online loan portal, SMS communications, or direct interactions. Your trust is the foundation of our lifelong relationships, and we handle your information with the utmost integrity.
Information We Collect
We only collect personal identification information when you voluntarily provide it to help simplify your home financing experience. This may include:
- Basic contact details: Names, email addresses, phone numbers (including mobile for SMS updates).
- Financial and application data: Income, credit history, employment details, and property information submitted via loan applications or pre-approval forms.
- Usage data: Automatically gathered details like browser type, IP address, and interaction history to improve our services.
For SMS messaging (e.g., application updates or reminders), we obtain explicit consent before starting—such as through a “START” text reply or verbal agreement during a call. All collections align with our goal of providing concierge-level support without unnecessary intrusion.
How We Use Your Information
Your data fuels the exceptional care we pride ourselves on, helping turn complex processes into enjoyable milestones. We use it to:
- Process loan applications, provide pre-approvals, and guide you through steps like appraisals and closings.
- Respond to inquiries, send personalized updates via email or SMS (e.g., weekly progress reports or celebratory approval notifications), and share relevant news on Southeast mortgage trends, VA benefits, or first-time buyer tips.
- Enhance our online portal for secure document sharing and scheduled check-ins.
- Improve services through anonymous aggregated insights, like refining our renovation loan offerings.
We never use your information for unsolicited marketing—only for what supports your journey.
Data Protection and Security
Your peace of mind is our priority. We implement commercially reasonable security measures—such as encryption, secure servers, and access controls—to safeguard your personal information from unauthorized access, alteration, loss, or disclosure. Whether in our in-house systems or during transmission, your data is treated with the same care we bring to every closing. While no online transmission is 100% secure, we continuously monitor and update our practices to meet industry standards and legal requirements.
Information Sharing and Disclosure
We build relationships on trust, so your personal information is never sold, traded, or rented to third parties for marketing or promotional purposes. Sharing occurs only when essential:
- With affiliates within Success Mortgage Partners for efficient loan processing (e.g., underwriters or closers).
- With trusted partners like real estate agents or builders in the Southeast, but only with your consent and for your benefit (e.g., coordinating a seamless contract phase).
- As required by law, such as in response to subpoenas or to protect against fraud.
Aggregated, non-identifiable data (e.g., general trends in FHA loan usage) may be shared to innovate our services or support community initiatives.
Cookies and Tracking Technologies
Our website uses cookies and similar tools to enhance your experience—remembering preferences, tracking site trends, and ensuring smooth navigation through our loan product pages. You can manage these via your browser settings: refuse them outright or opt for notifications. Disabling cookies may limit some features, like personalized portal access, but won’t affect core functionality. We respect your choices and never use tracking for invasive purposes.
Third-Party Links and Services
To enrich your journey, our site may link to third-party resources, such as Success Mortgage Partners’ tools, partner realtor sites, or educational VA loan guides. We have no control over their content or privacy practices, so we encourage you to review their policies. Links to external sites don’t imply endorsement—we’re here to guide, not guarantee.
Children’s Privacy
Our services, from USDA rural loans to jumbo refinances, are designed for adult clients embarking on homeownership. The website and portal are not intended for individuals under 18, and we do not knowingly collect data from children. If we discover such information, we’ll promptly delete it and notify guardians if appropriate.
SMS Text Messaging Consent
For timely updates that keep your process moving (e.g., document requests or appointment reminders), we may communicate via SMS. By providing your mobile number and opting in (e.g., texting “START” to 734-259-0880 or our team lines, or giving verbal consent), you agree to receive these messages. Frequency varies (typically 1-5 per week during active phases), and standard rates apply. Reply “STOP” anytime to opt out, “HELP” for support. We won’t share your number for marketing and store consent records securely.
Policy Updates
As we innovate to better serve you—like expanding non-QM options for self-employed borrowers—this Privacy Policy may evolve. We’ll notify you of material changes via email or portal updates and post the latest version here. We encourage checking back regularly to stay informed.
Acceptance of Terms
By accessing our website, using the online portal, or engaging with our team (Sharon at 770-893-7097 or Katherine at 404-583-5964), you accept this Privacy Policy and consent to our data practices. If you have concerns, we’re just a call away.
Contact Us
Questions about your privacy or our handling of your data? We’re here to help with the warmth and confidence you deserve. Reach out anytime:
- Email: info@riverrocksmp.com
- Address: 215 Gilmer Ferry Road, Ball Ground, GA 30107
- Phone (Mon-Fri, 8am-5pm ET):
- Sharon C. Wofford: +1 (770) 893-7097
- Katherine E. France: +1 (404) 583-5964
Thank you for choosing River Rock Group—let’s make your homeownership story one to celebrate.
Last Updated: September 11, 2025